Customers Care : Shipping and Returns Policy

Customers Care : Shipping and Returns Policy

Thank you for purchasing a guitar from us! Please see our shipping and return information below. If you have any questions or concerns about your order, please feel free to contact us through email at customerservice@guitarsgarden.com. Please be assured that we will address your questions or concerns directly and reply in a timely manner.

SHIPPING:

Please confirm your shipping address(NOT PoBox address) is right before you make payment.We are not responsible for that the item(s) couldn't be delivery caused by your wrong address .

The order shouldn't been cancelled and don't refund when the order item(s) has been added the UPS/Fedex tracking numuber. If you want to cancel the order,please send email to customerservice@guitarsgarden.com within 6 hours after purchasing.

The price of the guitars on the website don't include the shipping costs.

Order handle time is 1-3 business days after your payment. You order item(s) should be shipped via UPS/FedEx. And we will email you the status and tracking information for your order(s).

The UPS/FedEx tracking number shows "Delivered".It indicates that the order item has been delivered successfully.We are not responsible for the loss of the order item after the delivery.

RETURNS POLICY:

If you are not satisfied with your purchase, you may return it within 7 days of receiving your order. Please carefully read the following return information. If you have any questions or concerns about your order, please feel free to contact us at customerservice@guitarsgarden.com .

It is only appropriate for us to pay for return shipping in cases where the item ordered doesn't match the product's description or quality. We should pay the return shipping charge,If the item(s) are damaged in shipment or arrive non-functioning, please include pictures of the damage and a detailed description of the condition of the guitar in your first email. This really helps us expedite the return process and clear up any questions or concerns you may have concerning your guitar.We don't accept the exchanges. You can contact with us by email customerservice@guitarsgarden.com ,we will send you the pre-paid return label,when the return item delivered we will refund(don't include shipping cost) in 2 business days.

In all other cases concerning non-product quality issues or "Buyer's Remorse" situations, the buyer is responsible for return shipping costs.And we will send you the return address. If you need we send you a pre-paid reurn label,we should deduct the pre-paid return label charge when we refund to you. The customer should send us the return tracking number by the email customerservice@guitarsgarden.com . We should check the return item(s) carefully.Then we can finsh the refund of the order item (does not include the shipping charge of the order) within two days after receiving the returned item(s).

Please understand that the purchased items must be returned in their original condition and original packaging. If the item(s) are not returned in their original packaging, there will be a $30 repackaging charge.

If you still have any questions or concerns, please feel free to contact with us at info@guitarsgarden.com. Thanks!