If you are not satisfied with your purchase, you may return it within 7 days of receiving your order. Please carefully read the following return information. If you have any questions or concerns about your order, please feel free to contact us at firstname.lastname@example.org
If you decide to return a guitar to us, start by contacting us by email at email@example.com to receive a prepaid shipping label and return instructions.
Please understand that the purchased items must be returned in their original condition and original packaging. If the item(s) are not returned in their original packaging, there will be a $30 repackaging charge.
If the item(s) are damaged in shipment or arrive non-functioning, please include pictures of the damage and a detailed description of the condition of the guitar in your first email. This really helps us expedite the return process and clear up any questions or concerns you may have concerning your guitar.
It is only appropriate for us to pay for return shipping in cases where the item ordered doesn't match the product's description or quality. In all other cases concerning non-product quality issues or "Buyer's Remorse" situations, the buyer is responsible for return shipping costs.
If you still have any questions or concerns, please feel free to contact with us at firstname.lastname@example.org. Thanks!