Please confirm your shipping address(NOT PoBox address) is right before you make payment.We are not responsible for that the item(s) couldn't be delivery caused by your wrong address .

The order shouldn't been cancelled and we don't refund when the order item(s) has been added the UPS/Fedex tracking numuber. If you want to cancel the order,please send email to within 6 hours after purchasing.

The price of the guitars on the website don't include the shipping costs. If the item(s) was/were put in your shopping cart without payment in time, When the item(s) was/were sold out ,the customer will can't order the item(s).

Order handle time is 5-10 business days after your payment. You order item(s) should be shipped via UPS/FedEx. And we will email you the status and tracking information for your order(s).

The UPS/FedEx tracking number shows "Delivered".It indicates that the order item has been delivered successfully. We do not accept the rejected package(s), if the package was rejected we do not refund. We are not responsible for the loss of the order item after the delivery.

If you have any questions or concerns, please feel free to contact with us at Thanks!